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Essential Spa Policy Information

Reservations

Reservations are preferred but not required. Since availability is limited we recommend you make an appointment well in advance.

 

Lost Gift Cards

Gift Cards should be present at the time of service. However, we understand that sometimes Gift Cards can be forgotten, misplaced or lost. In these cases, the Gift Card can be looked up on the computer. When a Gift Card is purchased, the name of the purchaser or recipient is associated with the Gift Card on the computer. The name on the computer must match the person receiving the service. If there is not a matching Gift Card on the system, then the client is responsible for payment of services and products.

If a Gift Card is lost, please talk to a spa coordinator to have the card number looked up on the computer..

 

Cancellations

As a courtesy to our many guests and limited availability, we request a 24-hour cancellation notice.

 

 

Return Policy

Your order must be in its original unopened condition to receive a full refund. You must return the item within 15 days of receiving your order.

 

Return Exceptions

Items may be returned if they are opened. Products that has been used or altered are subject to a 25% restocking fee. This will be deducted from your total refund. All refunds only reflect the prices of the products.

 

Arrival

We suggest you arrive 15 minutes before a scheduled appointment allowing ample time to checking-in and prepare for your treatment. Arriving late will limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment must end on time so that the next guest is not delayed.

 

Payment

We accept cash, all major credit cards, and gift cards. $10 minimum is required for credit card use.

 

Gratuity

Gratuities are not included in our prices but are gladly accepted. A 15% -20% gratuities are suggested, but you may of course leave more or less, depending on the quality of the service. Envelopes are available at the front desk.

 

Product return policy

Products in original condition and packaging are returnable. And products can only be exchanged or refunded within 14 days on the day of your purchase with the receipt.

 

Risk and Property

Risk, damage and/or loss of your order are passed to you upon our delivery to the carrier. Notwithstanding delivery and passing of the risk in the order, the property of the order will not pass from us to you until we have received full payment of the price and all other sums which are due, owing or payable by you to us in respect of the order or any other order between you and us.

 

Pricing policy

All prices quoted are subject to change without notice.

 

Service refund policy

If the service has been rendered, the payment is non-refundable.

 

Valuables

Please remove any jewelry and other valuables before your spa visit. Essential Spa will not be held responsible for misplaced or lost items.

 

Your consent

By using our Web site, you consent to the collection and use of this information by Essential Spa. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.